lordnine Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register and use lordnine, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity logs to help us maintain platform security and improve your experience. Identity verification documents may be requested in line with our Know Your Customer obligations, which apply to all licensed online gaming platforms operating in the Philippines. Any information you voluntarily provide through support requests or account settings updates is also retained as part of your account record. We collect only what is reasonably necessary for the purposes described in this policy and do not gather sensitive personal data beyond what is required for account operation and legal compliance.

2. How We Use Your Information

The personal data we hold is used primarily to create and manage your lordnine account, process your deposits and withdrawals, and verify your identity in accordance with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are not optional as they are necessary for account operation. Your gaming activity data helps us personalise your experience, surface relevant promotions on the Promotion page, and ensure that our responsible gaming tools are working effectively for players who may need them. Technical and session data is used for fraud prevention, platform security monitoring, and resolving disputes or technical issues that may arise during gameplay. We do not use your personal information to build profiles for sale to third-party advertisers, and we do not share your data with unrelated commercial entities. Where we are required by law or regulatory authority to disclose information, we will comply with those obligations while informing you where legally permitted to do so.

3. Sharing and Disclosure

lordnine does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and game software suppliers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. In cases where a regulatory authority, law enforcement agency, or court order requires us to disclose account information, we will comply with that legal obligation. If lordnine undergoes a business restructure or ownership change, your data may be transferred as part of that process, and you will be notified in advance where possible. We do not disclose your personal information to other players or members of the public under any circumstances.

4. Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account activity logs may be kept for a minimum period even after account closure to satisfy anti-money laundering and gaming compliance requirements. lordnine uses industry-standard security measures including encrypted data transmission, access controls, and regular security reviews to protect your information from unauthorised access, loss, or misuse. While we take all reasonable precautions, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately through your account dashboard. We will investigate and take appropriate action as quickly as possible to protect your account and data.

5. Your Rights as a Player

As a Filipino player using lordnine, you have the right to request access to the personal data we hold about you at any time. You may also request that inaccurate or outdated information be corrected, and in certain circumstances you may request that your data be deleted, subject to our legal retention obligations. If you wish to exercise any of these rights, please submit a request through the support channel available within your account dashboard and we will respond within a reasonable timeframe. You have the right to withdraw consent for any data processing that is based solely on your consent, though this will not affect processing that has already taken place. If you believe that your data has been handled in a way that does not comply with this policy or applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such concerns seriously and will cooperate fully with any investigation.

6. Cookies and Tracking

lordnine uses cookies and similar technologies to keep you logged in, remember your preferences, and help us understand how players navigate the platform so we can improve it over time. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us identify which features are most useful and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. Our cookie practices are reviewed periodically to ensure they remain proportionate and aligned with current data protection standards applicable in the Philippines.

7. Updates to This Policy

lordnine may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. The date of the most recent revision is noted at the bottom of this page for your reference. If you have any questions about this policy or how your data is used, please visit our FAQ page or reach out through your account dashboard.